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Director, Digital User Experience (UX)

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Information Technology
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JOBREQ1800038108 Requisition #

As a Director, Digital User Expérience, you will lead the vision, strategy, and execution of the user experience and site architecture for all digital experiences as PPG continues to accelerate its digital transformation. The role would be accountable to drive improvements in PPG’s digital experiences that are modern and loved by our customers.

 

 

 

Key Responsibilities:

 

  • Leading the vision, strategy, and execution of the user experience and site architecture for all digital experiences working in an agile/lean product based operating model.
  • Collaborating with cross-functional leadership to determine and support the most effective strategies, including identifying brand appropriate, customer centric user experience and design solutions that deliver on our business goals, ensure channel-wide consistency, provide a foundation for future enhancements, and ensure our continued success.
  • Providing UX leadership and direction, managing a team of User Experience Architects, User Experience Designers and others - overseeing the interface development of all UX aspects of web, mobile, and omnichannel experience design.
  • Work closely with PPG businesses to help define customer needs and motivational factors and translate them into concepts for compelling interactions and experiences and utilize them to drive profitable sales growth.
  • Provide innovative, customer centric, information and visual design recommendations that contribute to an enhanced user experience
  • Full accountability globally for the best in class site Search Experience for our global sites.
  • Ensuring that UX design is well integrated into PPG’s digital product development processes working with product and technology teams.
  • Driving best practice within PPG in the end to end online Customer Experience
  • Building a center of excellence that supports PPG businesses around the globe, placing and managing internal/partner resources as appropriate in various markets.
  • Be an evangelist for Digital – introduce new innovative ideas, tools and processes to really drive Digital to the forefront of our go-to market channels.
  • This is a global role requiring 20-30% travel. It is based in Pittsburgh, PA (USA).

Qualifications:

 

  • A minimum of 10 years of UX experience working on established, heavily trafficked, B2B/B2C digital web/mobile experiences.
  • Experienced practitioner of lean UX.
  • Proven track record demonstrating the ability to quantify customer behavior, design relevant and effective experiences that deliver business results.
  • Strong knowledge of task and use-case analysis, heuristic analysis, and user personas.
  • Experience participating and conducting usability testing as well as documentation and presentation of testing results including gathering and documenting business, interaction and functional requirements.
  • Experience with techniques in formal and informal usability testing.
  • Proven experience in A/B and multivariate testing.
  • Experience in using tools for: creative, accessibility evaluation, rapid prototyping, project management, web architecture, presentation, web analytics among others.
  • An experienced UX leader with a proven track record in change management and in delivering results amongst respected digital companies.
  • Experience with further building a omnichannel business of services on a global basis, developing an established brand and nurturing new growth opportunities.

 

 

ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.


The PPG Way

Every single day at PPG:

 

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

 

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

 

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

 

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

 

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

 

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

 

PPG Way: (Click here to learn more about the PPG Way)

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/

 

PPG provides equal opportunity to all candidates and employees.  We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

 

Benefits will be discussed with you by your recruiter during the hiring process.

 

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

 

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