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Export and Domestic Customer Service Coordinator

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Supply Chain General
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JOBREQ1800052281 Requisition #

As an Export and Domestic Customer Service Coordinator, you will be a part of the Customer Service team. We are the first line of contact for our internal and external customers to ensure the success of every sale. Accuracy is critical as you’ll be responsible for accurately recording customer orders, sourcing to multiple fulfillment centers and working with our Planning, Scheduling, Production and Shipping departments to ensure on-time delivery for our customer’s accounts. You’ll act as account manager and be empowered to proactively deal with customer service related problems and implement corrective action plans when needed. You’ll also gain a solid understanding of our business unit policies, systems, procedures and objectives.

Responsibilities

  • Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking
  • Reviewing and updating daily priority list, customer and product file maintenance
  • Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner
  • Generate and oversee export compliance documentation as needed for export transactions such as the Commercial Invoice, SLI, Packing Lists, etc.
  • Working with supervisor to help resolve issues and implement corrective action plans where needed.

Qualifications

  • A minimum of 2 years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
  • A minimum of 2 years of experience within Export Compliance
  • Experience entering a high volume of order data daily with low error rate essential
  • Strong oral communication, strong customer phone skills, partnership and interpersonal skills
  • Excellent organizational, administrative, follow up and analytical abilities
  • Must be able to work independently without close supervision in a team environment
  • Must be able to display hardworking, customer-focused professionalism
  • Excellent attendance is a must

ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

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