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Information Technology
JOBREQ1800051299 Requisition #

As a Business Analyst professional focused on IT Service Management, you will be part of a new team that will drive transformation with global IT Service Management strategies and processes. You will collaborate with all facets of PPG IT globally while engaged in your main responsibilities of production support.

Key Responsibilities:

  • Day to day support and administration of IT Service Management tool and edge applications,
  • Drive change and adoption of IT Service Management toolset and processes,
  • Write technical documentation and resolve complex issues,
  • Gathering requirements, functional design, testing, and working with IT Service Management processes,
  • Express complex technical concepts in terms that are understandable,
  • Works with all facets of PPG IT including infrastructure services and application, networks with other PPG Analysts to understand how IT solutions are deployed in other areas,
  • Demonstrate flexibility and the ability to learn quickly to develop effective working relationships across a diverse team of functional, technical, and IT Service Management partners,
  • Lead and deliver small projects,
  • Support software delivery as needed with specifications, user stories development and acceptance testing.


  • A Bachelor's Degree in Computer Science, Engineering, Chemistry, a related discipline or equivalent experience,
  • Minimum of 3 years within IT Service Management or a related discipline experience,
  • Knowledgeable of ITIL standards or best practices,
  • Strong analytical and conceptual skills,
  • Oral and written communication skills in English, including technical writing,
  • Has to be available to be on-call. Some off hour and weekend support required.

We offer:

  • You are close to the business & your output has real impact for business excellence,
  • We provide professional challenges conducive to real development,
  • We offer autonomy in action and decision making,
  • We promote a culture of sharing knowledge and good practices.

We offer you additional benefits: Holiday’s bonus, MultiSport card, medical healthcare, Individual Awards System, Cafeteria System, life insurance, lunch card, bicycle parking, relax room, delicious coffee and tea.


Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.



Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.


PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees.  We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.

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