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IT Support Specialist (1st Line Support / Helpdesk / Service Desk)

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Information Technology
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JOBREQ1800082699 Requisition #

Your responsibilities:

  • New hires will apply the ITIL methodology best practices of Incident, problem and knowledge center support as they provide customers with support about IT services
  • Identify, research and resolve technical problems
  • Handle incoming telephone calls, online chats and emails for technical support
  • Document, supervise and monitor problems to ensure timely resolutions for customer
  • Participants will be able to rely on instructions and pre-established guidelines to help users and will receive on-the-job training, yearly corporate training and individualized training to help you grow personally and professionally.

 

What we offer:

If successful in this role, you will be eligible to apply for your next opportunity at PPG between 15- 24 months of joining the Service Desk function. We will be committed to help you obtain your development goals.

 

Our requirements:

  • Experience as: Service Desk; 1st Line Support; IT Help Desk; IT Specialist will be an advantage
  • Enrolled University or Professional Students working to acquire a degree in the Information Technology or equivalent field
  • Willingness to work in a 24x7x365 environment
  • Proficient English
  • Enthusiastic to learn PPG's IT environment
  • Ability to succeed in the Service Desk role while engaging interest to develop into other roles.

 

 

ABOUT US:

 

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

 

The PPG Way

Every single day at PPG:

 

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

 

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

 

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

 

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

 

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

 

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

 

PPG Way: (Click here to learn more about the PPG Way)

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

 

We are One PPG: http://one.ppg.com/

 

PPG provides equal opportunity to all candidates and employees.  We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression

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