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Technical Service Manager, PMC

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Sales
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JOBREQ1800040773 Requisition #

As a Technical Services Manager you need to ensure that the Technical Service Representatives are qualified and conduct their work in a professional manner, by giving technical support and assistance to the yards / contractors and subcontractors who are and remain responsible for the proper application of Sigma Coatings / Amercoat products and systems. Also to make sure that the Representatives report and maintain adequate records of the actual condition and standards of application witnessed on site, in order to protect PPG against claims / complaints whilst improving customer satisfaction!

Key Responsibilities

  • Ensure that the uniform guidelines and procedures set by the Global Field Technical Services Office are followed, and that the required reporting is done accurately and in time, in order to ensure that the interests of PPG PMC are protected.
  • Responsible for a qualitative and quantitative, proper and professional Field Technical Services organisation in the local PMC business.
  • To coordinate the team in such a way that the right man is at the right site at the right time in the most efficient and cost-effective way.
  • Responsible for the vital training and education of the team in such a way that they are familiar with new product developments and keep updated regarding new application procedures and methods.
  • To regularly supervise the performance of team on site and if needed take corrective measures to ensure satisfactory results.
  • To coordinate and organise the tasks and responsibilities of the local support team so that it will be encouraging to the commercial / marketing department objectives.
  • To update management on new developments in their market sector both on products and procedures (application / health & safety / environment etc.) in accordance with PPG PMC reporting lines and procedures.
  • Responsible for recruiting new Technical Service Representatives in line with the PPG policy.
  • Responsible for budgeted costs.
  • To check the contractual specification and working procedures on site. In case 3rd party documents (not being PPG) have to be signed by the Technical Service Representative on site, these documents have to be checked by the Global Field Technical Service Manager, Associate General Manager and approved by Risk Management from legal point of view beforehand.
  • In case of complaint / (potential) claim, to inform immediately the responsible Associate Manager and the responsible claim / complaint handling Manager with copy to the Risk Management and Global Field Technical Service Manager, providing all relevant information.

Qualifications

  • Bachelor’s Degree / Polytechnic school / Ship-officer qualification or similar
  • 3 - 5 years in the Marine or Protective coating related business
  • Microsoft Word / Excel / E-mail & Internet communication
  • Competence and experience in management of people
  • Fluency in English

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

 

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